1. Terms and Conditions

This website lotoseyewear.com ("Site") of [ Puyi Group ] ( “we” or “us”) and related services are made available to you pursuant to the following Terms and Conditions (the "T&C"). Please read the T&C carefully. By accessing this Site, you agree to be bound by these T&C. We recommend you keep a copy of the T&C for future reference.

We may modify the T&C from time to time. Any changes will be effective immediately upon posting of the revised T&C. Your continued use of this Site thereafter constitutes your agreement to the revised T&C. We suggest that you read and check the T&C regularly. If you do not agree to the T&C or any changes to them, you must immediately stop using the Site.

If you have any questions regarding the T&C, please contact us by email at service@lotoseyewear.com.

2. Warranty & Repair

Warranty & repair service are applicable for products purchased from authorized retailers. You only have a contractual relationship with our authorized retailers from which you purchased the products, but no contractual relationship concerning the products and services with us. Other than this Warranty & Repair service, we have no contractual obligations to you concerning the products and services.

2.1 Warranty

We provide Unlimited and Lifelong Warranty for LOTOS Solid Gold Frames. Your original solid gold frame of your LOTOS solid gold 18kt model is guaranteed against any material and manufacturing defects for a period of a lifetime. Under this guarantee, any metal parts found by our technical service to be defective as a result of a manufacturing fault or a defect in material, will be replaced free of charge. In order to be valid, the guarantee card must accompany any request for repairs or replacement duly completed, dated and signed by any approved LOTOS dealer.

It is not possible to return your Lotos solid gold 18kt spectacles for credit.

The guarantee does not cover:

Damage resulting from accidents, mishandling or abusive use, such as violent handling or contact with water
Unauthorized alteration, manipulation or repair as well as the consequences of normal wear and tear of the frame
Improper execution of adjustment and alignment of the glasses and lenses

Only approved LOTOS GOLDBRILLEN GMBH is authorized to repair and render service to LOTOS LUNETTES model. Repairs by any other parties will invalidate this guarantee. The acetate parts are not covered in the lifelong warranty

2.2. Repair

We only accept requests for repair services of products purchased directly from our authorized retailers. Should you wish to find out if a retailer is authorized or not, please reach out to us via service@lotoseyewear.com or leave your message here.

You may request for repair of products covered by warranty.

For products that are not covered by warranty, we will collect the products from you to estimate the scope of repair and provide a quotation and estimated timeframe for undertaking the repair.

A valid guarantee card issued by LOTOS must be accompanied with any request for repairs or replacements.

We reserve the right to decline the request for repair in our sole discretion. The decision of LOTOS GOLDBRILLEN GMBH shall be final.

We will endeavor to provide good repair service, but does not guarantee that any products accepted for repair are repairable. We do not guarantee the lead time and cost for completing the repair which depends on factors including the level of damage, the availability of parts and materials of the products.

3. Use of this Site

3.1. Content and Liability

"Content" is defined as any graphics, pictures, logos, icons, images photographs, including all image rights, sounds, music, video, audio or text, and the compilation and organization thereof on this Site.

We endeavor to ensure that the Content on this Site is accurate and complete, but do not guarantee that all Content is accurate or error-free.

We do not guarantee that the functional aspects of the Site will be error free, or the server that makes it available are free of viruses or other harmful components. We always recommend that all users of the Internet ensure they have up to date virus checking software installed.

We are providing the Site, the Contents, products and the services on an "as-is" basis and to the fullest extent permitted by law, makes no representations or warranties of any kind, express or implied, with respect to the operation of the Site or services, the Content or products included on the Site or as part of the services. In addition, we do not represent or warrant that the information accessible via the Site is accurate, complete or current.

For any information that you need to make a decision to purchase our products from our authorized retailers, please consult the authorized retailers.

To the fullest extent permitted by law, we shall not be liable for any loss, damages or injury of any kind arising out of or in connection with the use of the Site. This is a comprehensive limitation of liability that applies to all damages of any kind, including but not limited to direct, indirect, incidental, punitive or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties.

3.2. Intellectual Property Rights

Your use of this Site and its contents does not grant you any rights in relation to any copyright, designs, trademarks and all other intellectual property rights relating to the Content, including (website) software and all HTML and other code contained in this Site.

All such Content including trademarks, designs, and related intellectual property rights mentioned or displayed on this Site are protected by national intellectual property and other laws and international treaty provisions.

Any reproduction or redistribution of the above listed Content is prohibited and may result in civil, administrative and/or criminal penalties. Without limiting the foregoing, copying and use of the above listed materials to any other server, location or support for publication, reproduction or distribution is expressly prohibited.

This Site is for your personal non-commercial use only. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, commercially exploit, create derivative works from, transfer, data mine or sell any Content, software, products, or services contained within this Site. You may not use this Site, or any of its Content, to further any commercial purpose, including any advertising or advertising revenue generation activity on your own Site.

3.3. Third party sites

We may include hyperlinks on this Site to other websites or resources operated by parties other than Puyi Group, including advertisers.

We have not reviewed all of the sites linked to its Site and is not responsible for the content or accuracy of any off-site pages nor are we responsible for the availability of such external websites or resources, and do not endorse and are not responsible or liable, directly or indirectly, for the privacy practices or the content of such websites, including (without limitation) any advertising, products or other materials or services on or available from such websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, goods or services available on such external websites or resources. You should carefully review the terms and conditions and privacy policies of all off-site pages and other websites that you visit or access through this Site.

3.4. Your Activity

We may deny you access to this Site on a temporary or permanent basis at any time in our sole discretion. Examples of when we may so deny you access include but are not limited to circumstances when we believe that your use of this Site is in violation of any of these T&C, any law or the rights of any third party or was not respectful to other users.

4. Governing Laws and Jurisdiction

These T&C are governed by and construed in accordance with the laws where the authorized retailer from which you purchased the products is domiciled, and the Courts of the jurisdiction where the authorized retailer from which you purchased the products is domiciled shall have exclusive jurisdiction.

If there is any inconsistency or conflict between the English version and the Chinese version of these T&C, the Chinese version shall prevail.

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